Application Letter / Resume

Tong Yechuan
53 Sunset Drive
Singapore 876543

September 16 , 2012

11 Biopolis Way

#10-10 Helios

Singapore 138667

Dear HR Manager,

I am writing to express my interest in Joining Bruker AXS Singapore for the position of Service engineer as advertised on Jobstreet.

The job description of a service engineer is a challenging one. However I trust that my background and strong technical knowledge in the field of Engineering will make me a very suitable candidate for the post.

Prior to my undergraduate days at NUS, I was working part time as a Sales Engineer at Gauging & Automation Pte Ltd. During my time at Gauging, I was exposed to various technical products, from ultrasonic clamp on flow meters to oil on water level detection systems. Being in the front line as a sales engineer I am required to be well versed technically, on the various engineering products that we carry.  Despite being fresh in the sales scene, I did not disappoint ,and was able to meet my employer’s sales target every single month. Being a sales Engineer meant that daily interaction with clients were unavoidable , effective communication skills were integral in carrying out my role successfully . I am also effectively bilingual , with strong spoken command of Both English and Mandarin.  

Additionally my two years experience as a Combat Engineer in the Singapore Armed Forces has expanded my horizon on engineering military hardware. Being a Bridging operator , I have had firsthand experience  on handling various engineering military equipment. My two years in the Army has taught me how to work with people from all walks of life ,especially on how to work in teams. I am very honored to have had received the accolade of company best solider during my service.

I find this job post very enticing and am excited, at the prospects of the opportunity to receive training overseas.  Should you find me suitable, do contact me at 123@nus.edu.sg ,alternatively you may call me at 91234567 to schedule a interview.

Warmest Regards,

Yechuan.  

Education:

2nd Year Undergraduate at NUS School of Engineering ;Pursing a degree in Electrical Engineering.

Prior Qualifications Includes 'A' and' O' level Certifications. Taken At SRJC and ACS respectively.

·    National University of Singapore (Engineering)

·    Serangoon Junior College (Science)
-Class Representative
-1st Runner up Tchoukball 'A' Division

·    Anglo Chinese School (Barker) (Pure Sciences)

·    St Patrick's Secondary School
- Represented School in Basketball 'C' Division

·    St Andrew's Junior School

May 2012-August 2012 

Future Electronics Pte Ltd

Warehouse Assistant

· Perform daily packing activities such as weighing, wrapping, sealing and labeling an extensive range of electronic component parts by hand
· Responsible for filling the packing list for customers and sending out finished packaged cartons of electronic components
· Fill in reject tags for non-conforming parts detected
· Ensure using proper packaging material and pack in the most economical way
· Fill in packing lists for customers
· Ensure that customer labels are pasted on the right shipping carton
· Assist with ad-hoc urgent shipments

Feb 2011-August 2011 

Gauging & Automation Pte Ltd

Sales Engineer

•          Sales of Chart Paper, Pens & Spare Parts ( Graphic Control, UK )
•         Pressure, Flow, Temperature Recorders.         Turbine meters, Flow Computers, Thermowell  ( Cameron USA/UK )
•          Pressure ,Temperature Gauges  ( Rototherm UK )
•          Responsible for drafting up purchase orders ( SO) , Order confirmations ( CO )& Performa Invoices.
•          Liaise with our supplier to get the best lead time for our end  user.
•          Load and  unload the goods & repackage it if necessary once it arrives in our storage room.
•          Conduct Bi-monthly Stock take.
•          Ordering inventory
•          Responsible for the sale of  Engineering products, to advise & to liaise with end user on the correct Specifications to be used.

April 2009- Feb 2011 

Singapore Armed Forces

Combat Engineer

•         Bridging Combat Engineer Pioneer ( Corporal )
•         IPPT Gold ( 2009,2010)

•       M16 Marksman( 2009 )
•        SAR21 Marksman (2010)
•         SAF Class 3/4/M3G license.
•         Responsible for the operation and  maintenance of the $4 million M3G.
•        Doubled up as an Anchorage Pioneer to do bank preparations during exercise.

December 2009-April 2009 

Gauging & Automation Pte Ltd

Accounts Assistant

• Handle multi currencies' Accounts Receivable/Payable
• Issue of Debit and Credit Notes
• Update daily receipts and journals
• Monitor and follow up on aging invoices
• Cold Call Prospective customers to arrange for an appointment on behalf of the sales engineers.
• Arrange for interviews on behalf of MD.
• Any other tasks assigned by superior

Familiar With A21 Evo Accounting System.

Interpersonal Conflict

"Don't apologise! Your Sorries are cheap!" He Barked.

At that moment everyone must have been staring at her as she quickly ducked her head into the cubicle to dodge her colleagues inquisitive eyes.

I didn't know what she had done wrong this time , other than his intense hate towards foreigners - all she could do was to apologise.

Just two days earlier I had saw J crying secretly in the pantry, I knew who had made her cry again. It was none other than that detestable Mr X !

Mr X was a very valuable client of ours , oh so very generous but oh so very nasty. He was notorious  for picking on foreigners in our office. Unfortunately J was tasked to service his account. And he made sure her life was a living hell; nip picking on every little thing she did.

That day was the final straw, I insisted that she handed that account over to me to handle. I thought that I was doing her a favour, ridding her of a pest.

But she had misinterpreted my intentions as an indication of her inability to handle a client.

"Enough! Why does everyone think so little of me? I am more than capable of taking care of myself. THANK YOU VERY MUCH!" She exclaimed! Much to my surprise.

I wasn't ready for her sudden outburst. Granted ,I wasn't looking for gratitude but I felt her misguided anger was unwarranted.

"Fine ill never bother about you again!", I said as I turned to leave, evidently annoyed by her accusation. As I turned , I saw her face changed to an apologetic demeanour, perhaps realising then that her remarks were undue.  She reached out her hand to stop me from leaving but I brushed it off coldly.

   

I didn't even give her a chance to explain or perhaps apologise , I had justified that she needed to feel sorry for what she had said.   

After that day I was guilt stricken from the fact that I should have been more understanding.  What followed were awkward meetings as neither party knew if it was the right time to apologise and if the apologies would be reciprocated.

There was about three weeks to my last day of work. During that period, it was of my greatest wish to resolve the issue before I left. But alas I couldn't bring myself to do it and neither could she.

In retrospect had I been more forbearing and had attempted to resolve the issue there and then, it wouldn't have escalated to such levels. What do you think i could have done differently, to prevent such a situation from happening?

A wise man once told me  "time will heal all wounds " , his perhaps , but not mine.